Privacy Policy
Effective Date: 31 July 2026
Last Updated: 31 July 2026
Investnet (Pty) Ltd (“Investnet”, “we”, “our”) protects your personal information. This policy covers our website, the VRTX™ Multi-Indicator Trading Tool, and our services.
Commitment to Privacy
We follow the Protection of Personal Information Act (POPIA) and South African laws.
We process your information in a lawful, safe, and open way.
Your Acknowledgment
Using our website or services means you have read and understood this policy.
Who We Are
Investnet (Pty) Ltd is a South African company that develops trading technology designed to assist traders in analysing financial markets.
Our product, VRTX™, is a multi-indicator technical analysis tool developed to support independent market analysis.
Investnet does not provide financial advice, investment recommendations, or portfolio management services and are the offerings for educational purposes.
Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information.
Personal Information
This may include:
- Full name
- Identity or passport number (where required)
- Company name (if applicable)
- Email address
- Telephone or mobile number
- Physical and postal address
- Billing information
- Purchase history
- Software licence informationBilling information (billing address, shipping address, payment information, including credit card details, etc.)
- You consent that authorized representatives of ours may access your self-managed trading account history, solely to give after-sales-support coaching
Technical Information
When you use our website or software, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages visited
- Date and time of access
- Cookies and similar technologies
This information helps us improve our website, software, and user experience.
How We Collect Your Information
We collect personal information when you:
- Contact us
- Complete an enquiry form
- Purchase VRTX™
- Register your software licence
- Request technical support
- Subscribe to communications
- Visit our website
- Communicate with us via email or telephone
Some technical information is collected automatically through cookies and analytics technologies.
Why We Collect Your Information
We process your personal information only where necessary for legitimate business purposes.
This includes:
- Providing access to VRTX™
- Activating and managing software licences
- Processing purchases
- Providing customer support
- Communicating important product information
- Responding to enquiries
- Improving our products and services
- Monitoring website performance
- Detecting fraud or misuse
- Complying with legal obligations
- Maintaining business records
We will only process your information for purposes compatible with those for which it was originally collected.
Marketing Communications
Where you have given your consent or where permitted by law, we may send you:
- Product updates
- Software announcements
- Educational content
- Company news
- Promotional offers
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Operational emails relating to your software licence or support requests may still be sent where necessary.
Sharing Your Information
Third parties with whom we might share your personal information
- We will be entitled to lawfully process your Personal Information and to disclose such Personal Information to any employees, contracted third parties, or authorized agents or representatives, as well as trade partners, to facilitate the procurement of products and/or services which you may have requested. We will only disclose personal information/personal data to third-party service providers where necessary to achieve the purpose/s for which the personal information/personal data was originally collected and processed. We will ensure that contractual agreements are entered into with such third-party service providers to ensure that they comply with applicable laws regarding the processing of personal information/personal data provided to them by us.
- We will not sell, transfer, share, or otherwise permit access to your Personal Information with any third parties other than as described in this Policy. Please note that we reserve the right to transfer, or otherwise share without restriction, aggregated, de-identified, and other non-personally identifiable information as contemplated in this Policy.
- We further reserve the right to use or disclose your Personal Information provided by you through, or using, our Website or the use of our products and/or services as may be required from time to time to respond to your requests, comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of our Website and the safety of its users.
- We may use third-party services for payment processing (e.g., payment processors).
When you apply for financing, your information will be shared with the financial institution, who will in terms of their privacy policies, make contact directly with you to finalize any finance application.
- Fraud- and security prevention providers.
- Our developers might need to import personal data.
- Service Providers to monitor and analyse the use of our service, for payment processing, and to contact you.
- Service Providers for email- or telephone recording and record management.
- You may give your consent to use your personal information for marketing purposes.
- Billing, collections, or payment-related matters.
- Software licensing-, IT services-, Cloud hosting- or Analytics providers.
Access to Personal Information classified as “Confidential” or “Restricted” shall be limited to authorized persons who, in the fulfillment of their obligations, require such access.
All third parties are expected to process personal information securely and only for authorised purposes.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, remember user preferences, and enhance your browsing experience.
Cookies help us understand how visitors use our website and enable certain website features to function correctly.
You can disable cookies through your browser settings, although doing so may affect certain website functionality.
Data Security
We are committed to implementing leading data security safeguards to protect your personal information from unauthorized access, copying, accidental loss, disclosure, theft, or destruction.
If we have a contract with another organization to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorized them to. These organizations will not be entitled to use your personal information for their purposes or to make it available to any other third party.
Unfortunately, the transmission of information via the internet is not completely secure. Whilst we have taken all appropriate, technical, organizational, and reasonable measures to secure the integrity and confidentiality of the Personal Information in our possession, to guard against the loss of, damage to, or unauthorized destruction of Personal Information and unlawful access to or processing of Personal Information, we do not guarantee that our security system is 100% secure or error-free. Therefore, we do not guarantee the security or accuracy of the information (whether it be Personal Information or not) that we collect from data subjects and process under this Policy.
We, however, commit to notify any affected data subject and the relevant regulator as soon as reasonably possible should we become aware of any security breach.
You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information. Social plug-ins and social applications are operated by the social networks themselves and are subject to their terms of use and privacy and cookie policies. You should make sure you are familiar with these.
By accepting the terms and conditions to which this policy relates, the data subject agrees to indemnify and hold us harmless for any security breaches which may potentially expose the personal information/personal data in our possession to unauthorized access or the unlawful processing of such personal information/ personal data by any third party.
Data Retention
All Personal Information provided to us electronically will be stored on our secure servers located in South Africa. We also make provision for any hard-copy information to be stored and filed securely.
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain software licensing records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Future offerings
When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update outdated information
- Request deletion where legally permitted
- Object to certain processing activities
- Withdraw consent where consent is the legal basis for processing
- Lodge a complaint with the Information Regulator
We may request proof of identity before processing certain requests.
Links to other websites
On our Website, you may see references or links to websites that are owned and/or managed by third parties which third parties are unrelated to us (“Third Party Websites”), and which Third Party Websites are specifically excluded from this Policy.
These Third-Party Websites have separate and independent terms and conditions and privacy policies applicable to their respective sites, services, and/or products. These Third-Party Websites may follow different practices in the processing and security of Personal Information, and you are strongly advised to read the privacy policy of each Third-Party Website you visit before providing Personal Information.
We shall bear no responsibility or liability for the products offered, services rendered, or content provided through or using any Third-Party Websites. We, therefore, make no warranties or representations whatsoever regarding the products offered or services rendered by any third party or the content or activities of any Third-Party Websites which may be accessed or used through or using our Website and/or their associated services.
Children's Privacy
Our website, products, and services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete that information.
International Data Transfers
Some of our service providers may store or process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.
The latest version will always be available on our website.
Your continued use of our website or services after any updates become effective constitutes acceptance of the revised Privacy Policy.
Governing law
We protect a data subject’s constitutional right to privacy and will use and process your personal information or data following the laws of South Africa, and more specifically in terms of the POPIA Act.
Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us:
Investnet (Pty) Ltd
Email: support@investnet.co.za
Website: www.investnet.co.za